Product support
For setup questions, include the product, your REAPER or Sonar version, operating system, and what you expected to happen. That makes it easier to pinpoint the issue.
Or write to support@granitecoaststudio.com.
Contact & support
Contact the studio
Questions about a product or need a hand? Send a message directly to the developer.
Reply time
Most messages receive a reply within one business day.
Before you write
What helps us help you
- REAPER or Sonar version, as shown in the app's About window.
- Operating system, Windows or macOS, and its version.
- What you expected to happen, and what happened instead.
Many setup questions are answered in the FAQ below.
FAQ
Common Live Control questions
Short answers to the questions that come up most. For everything the plugins do, see REAPER Live Control and Cakewalk Sonar Live Control.
Why does the plugin need REAPER's web interface?
Live Control talks to REAPER through its built-in web interface. It reads session state such as transport position, track flags and the Action List. Enable it in REAPER under Preferences, then Control/OSC/web.
Does it work with a portable REAPER install?
Yes. Live Control detects standard and portable REAPER installations automatically on Windows and macOS.
Can I assign my own scripts?
Yes. Actions in REAPER's Action List work, including Custom Actions, ReaScripts and registered extension scripts.
Can I customize the keys?
Yes. You can use REAPER toolbar and track icons, or set custom PNGs, on/off states, active colours, titles and text sizes. For a ready-made set, see the Music Production Icon Pack.
How do I connect Cakewalk Sonar Live Control?
Install the plugin, then open Preferences, Control Surfaces in Sonar and add Cakewalk Sonar Live Control. Leave both MIDI ports unassigned. The connection starts automatically, with no virtual MIDI driver or per-key MIDI mapping.
Does Cakewalk Sonar Live Control run on macOS?
No. It requires Windows 11 x64, Cakewalk Sonar and Stream Deck 6.9 or later. The volume and pan dials need a Stream Deck with dials, such as Stream Deck +.